08.06.2010 Development & Training - Workshops

Workshops Overview from Workforce Wellness:

Disaster Response  -  Workshop

When unexpected events happen, managers are often required to give practical and emotional support. Disruptions to routines can bring about feelings of uncertainty and anxiety, and yet the transition back to normality also needs careful and sensitive management. Balancing the increased demands, a changing work culture and supporting employee wellbeing is both a skill and a responsibility for management and team leaders.
In this interactive workshop, the focus is on the human as opposed to the logistical aspects of crisis management. The course contributes towards essential ‘core preparedness’, and provides an opportunity to plan for post-incident recovery by discussing and reflecting on best practice.
For the attendee:
  • The core qualities needed as a manager in the aftermath of a critical incident
  • An understanding of the impact on behaviour and motivation
  • Guidance on handling sensitive conversations
  • Sources of support – e.g. using EAP, managers’ helplines etc
  • Post trauma ‘dos and don’ts’
  • Practical skills for stress management
  • Closure as ‘normality’ returns
For the organisation:
  • Reduce financial impact of bad management during and following a crisis
  • Develop an understanding of how a critical incident can affect individuals
  • Advise managers of the sources of support available
  • Promote a culture of preparedness and confidence to manage the ‘fallout’ of a critical incident

Unsung heroes  -  Workshop

When a critical incident occurs, those trying to maintain the day-to-day functions of the organisation are likely to face increased pressures. This additional effort is essential but can easily be overshadowed by the wider events. While dealing with an increased workload, employees may not take time to address their own personal response to the incidents, and may feel reluctant to ask for emotional support.
This workshop seeks to identify how individual can begin to recover from the impact of a critical incident, and cope with the transition from normality to extremity, and back to normality again.
For the attendee:
  • Understand how a critical incident can affect individuals
  • Recognise the key phases of the change cycle from incident back to normal working, and how people typically respond
  • Practical measures for coping with changes in team structure and workload
  • Know when to seek assistance
  • Practical skills for managing personal pressure or distress

For the organisation:

  • Maintain morale in the face of adversity
  • Reduce the impact on the functioning of the business following a critical incident
  • Raise employee awareness of how trauma may affect them and what support is available to them

Interpersonal Responses in Times of Crisis  -  Workshop

This one day training module is designed to prepare key staff to handle interpersonal communications during crisis situations or in the aftermath of a disaster, when they might be expected to respond to others who are distressed or have heightened emotions. This may be managers who need to communicate with staff, or frontline staff responding to telephone enquiries from other staff, family members or service users.
The day focuses on advanced communications techniques, reactions to grief and bereavement, and the psychological and behavioural impact of tragedy with suggestions for the appropriate steps to take once the immediate safety and survival concerns have been addressed.
For the attendee:
  • Communications in extreme situations
  • Typical responses – shock, distress and trauma
  • Psychological and behavioural reactions
  • When and how to intervene, what support to offer
  • Appropriate, humane and effective responses to distress in others
  • Denial, uncertainty, hope and the healing process
  • Empathy, listening and acknowledgement Self-care
For the organisation:
  • Understand how a crisis can affect individuals
  • Develop a structured approach to protect your business
  • Upskill key employees to provide appropriate responses to those affected by trauma
  • Reduce likelihood of adverse effects in individuals following a trauma

Critical Incident Support

Workforce Wellness provides access to a comprehensive range of critical incident support options, including 24/7 telephone support and onsite ‘psychological first aid’. The professional practitioners involved have a wealth of experience assisting in the aftermath of event such as 9/11 in New York, the London Underground bombings, the South-East Asian Tsunami and Mumbai terrorist attacks.
For further information, please email or call 024 7651 6097.  Quotations available upon request.
Call us on 0800 988 0085
or enquire online