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Case Study:  Day 1 Absence Reporting

Based on the requirements of a client organisation employing in excess of 1,000 people please find below a case study following the implementation of a Attendance Management and Day 1 Absence Reporting service:

 

SITUATION

  • Absence levels 8% or 18 days per employee per year
  • Lack of quality data – impossible to monitor
  • No management ownership
  • Slow OH referral and reporting

 CHALLENGES

  • Reducing absence – both long and short term
  • Ensuring consistency in absence management
  • Creating clarity

ACTIONS

  • Implementation of a 24/7 centralised absence registration service, collecting consistent information
  • Incorporation of policy triggers to drive early intervention - including day 1 OH referrals for musculoskeletal, stress and accident related absences plus active case management
  • Web based service providing full absence data, trigger reports, RTW interview forms and a monitoring and referral mechanism
  • Monthly review meetings with Day-1 absence reporting service provider to drive improvement
  • Engagement with line managers to ensure active support and best practice

RESULTS

  • Absence levels reduced from 8% to 2.2% in 15 months – a £2m efficiency saving
  • 50% reduction in frequency of stress and musculoskeletal absences
  • 40% reduction in average duration of long term absences
  • 98% reduction in proportion of people still absent after three months
  • Consistent application of policy and procedures across the organisation
  • Efficient integrated processes, a clear understanding of absence drivers and faster and more preventative case management

 

Further case studies are available upon request including case studies relating to Employee Assistance Programmes (EAPs), Occupational Health (OH) and Health Cash Plan, etc.  Please contact us directly for more details.

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